Our Desktop PC Repair service is designed to restore your computer to full working order quickly and efficiently. Whether it’s a sudden crash, persistent slowdowns, or hardware failure, our certified technicians provide on-site diagnostics and repairs for home users across London, Essex, and Kent.

 

We use advanced diagnostic tools to pinpoint the root cause, whether it’s a faulty component, corrupted software, or a combination of both. Once identified, we provide a clear explanation of the issue, how it can be fixed, and the full cost before starting any work.

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What’s Included

• On-Site Diagnosis: Comprehensive inspection of your desktop PC to identify hardware and software problems.

• Hardware Repairs & Replacement: Power supplies, motherboards, hard drives/SSDs, RAM, fans, and more — replaced with high-quality, manufacturer-approved parts.

• Software Repairs: Operating system troubleshooting, application fixes, and malware removal.

• Performance Optimisation: Cleaning up unnecessary files, updating software, and fine-tuning for speed and stability.

• Data Protection: Safe handling of your files with optional data backup before major repairs.

• Transparent Advice: If a repair isn’t cost-effective, we’ll let you know so you can decide whether to repair or replace.

• Warranty: All repairs come with a 90-day guarantee for both parts and labour.

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Pricing

• On-Site Call-Out & Diagnosis: £20 (50% waived if you proceed with the repair).

• Labour Cost: £80 for the first hour, then £20 per additional 15 minutes.

• Parts: Priced separately depending on the component.

• Urgent Same-Day Service: +£20 surcharge (subject to availability).

Our Laptop Repair service covers all major issues, from cracked screens and faulty keyboards to battery failures, overheating, and slow performance. We carry out an on-site assessment using specialised diagnostic tools to identify the exact cause of the problem, whether it’s hardware-related, software-related, or both.

 

For certain repairs such as screen replacements, keyboard swaps, or more complex internal hardware replacements, we may need to collect your laptop, complete the work at our fully equipped workshop, and return it to you promptly. Throughout the process, we keep you informed and use high-quality, manufacturer-approved parts for long-lasting results.

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What’s Included

• On-Site Diagnosis: Full inspection of your laptop’s hardware and software to pinpoint faults.

• Hardware Repairs: Screens, keyboards, trackpads, batteries, charging ports, fans, and more.

• Workshop Repairs (if needed): For complex hardware replacements or delicate repairs.

• Software Fixes: Operating system troubleshooting, application errors, and malware removal.

• Performance Optimisation: Cleaning, updates, and tuning for improved speed and stability.

• Clear Communication: We explain the fault and cost before any repair work begins.

• Warranty: All repairs come with our 90-day guarantee for both parts and labour.

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Pricing

• On-Site Call-Out & Diagnosis: £20 (50% waived if you proceed with the repair).

• Labour Cost: £80 for the first hour, then £20 per additional 15 minutes.

• Parts: Priced separately depending on the component.

• Urgent Same-Day Service: +£20 surcharge (subject to availability).

Our Hardware Upgrade service is the most cost-effective way to improve your computer’s speed, performance, and lifespan without replacing the entire system. Whether your desktop or laptop is running slowly, struggling with modern software, or you need more power for gaming, creative work, or multitasking, our certified technicians can upgrade the components that make the biggest difference.

 

We assess your current hardware, recommend the most effective upgrades for your needs, and install them with precision. All parts are sourced from trusted suppliers, fully compatible with your system, and tested for reliability and performance.

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What’s Included

• On-Site Assessment: Evaluate your system and recommend performance-boosting upgrades.

• Component Installation: RAM, SSDs, hard drives, graphics cards, processors, power supplies, and cooling systems.

• Compatibility Checks: Ensure new parts work perfectly with your current system.

• Performance Testing: Verify stability and speed improvements after installation.

• Workshop Option: For complex upgrades, we can collect your device, perform the work in our workshop, and return it promptly.

• Data Safety: Optional data backup before hardware changes.

• 90-Day Warranty: Covers parts and labour for all upgrades.

 

Pricing

• On-Site Call-Out: £20 (50% waived if you proceed with the repair).

• Labour Cost: £80 for the first hour, then £20 per additional 15 minutes.

• Parts: Priced separately depending on the component.

• Urgent Same-Day Service: +£20 surcharge (subject to availability).

 

Our Application Installation & Support service ensures your software is installed correctly, fully configured, and optimised for your computer. We handle everything from everyday essentials like Microsoft Office and antivirus programs to specialist applications for work, gaming, design, or productivity.

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Whether you’re installing software on a new computer, upgrading to a newer version, or transferring applications from another device, our certified technicians make the process smooth and hassle-free. We ensure compatibility, apply all necessary updates, and configure settings to suit your needs. We can also provide basic usage guidance so you get the most out of your applications.

If a program is causing crashes or performance issues, we can troubleshoot, repair, or reinstall it so it runs reliably.

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What’s Included

• Installation & Setup: Single or multiple applications installed and configured for optimal performance.

• Compatibility Checks: Ensure the software works seamlessly with your operating system and hardware.

• Updates & Patches: Install the latest security and performance updates.

• Configuration: Customise settings for your preferences and workflow.

• Basic User Guidance: Optional step-by-step tips to help you get started.

• Troubleshooting & Repair: Resolve crashes, error messages, and conflicts between programs.

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Pricing

• On-Site Call-Out & Diagnosis: £20 (50% waived if you proceed with the repair).

• Labour Cost: £90 for the first hour, then £20 per additional 15 minutes.

• Parts: Not applicable unless additional hardware is required for installation.

• Urgent Same-Day Service: +£20 surcharge (subject to availability).

Our Operating System Installation & Recovery service ensures your computer is running at peak performance with a fresh, stable, and fully updated operating system. Whether your current system is slow, corrupted, or unbootable, we can perform a clean installation, upgrade to the latest version, or recover it after a crash.

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We back up your important files where possible, install the latest drivers and updates, and configure your system for security and ease of use. If your system has been compromised by malware or major errors, we’ll work to restore functionality while protecting your data.

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What’s Included

• Fresh OS Installation: Install or reinstall Windows with the latest updates.

• Upgrade Service: Move to the latest version of your operating system.

• System Recovery: Repair boot issues and restore system stability.

• Data Backup: Optional secure backup before installation or recovery.

• Driver Installation: Install all required hardware drivers.

• Configuration: Set up user accounts, security settings, and basic preferences.

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Pricing

• On-Site Call-Out & Diagnosis: £20 (50% waived if you proceed with the repair).

• Labour Cost: £70 for the first hour, then £20 per additional 15 minutes.

• Parts: Not applicable unless a new storage drive or hardware is required.

• Urgent Same-Day Service: +£20 surcharge (subject to availability).

 

Our Virus & Malware Removal service completely cleans your computer of harmful software, restoring speed, stability, and security. Whether you’ve noticed suspicious pop-ups, slow performance, or files behaving strangely, our certified technicians use advanced security tools to remove viruses, spyware, ransomware, adware, and other malicious programs.

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We don’t just remove the threat — we also repair any damage caused, apply security updates, and install protective measures to help prevent future infections. Your privacy, data, and peace of mind are always our top priorities.

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What’s Included

• Full System Scan: Detect and identify all malicious software.

• Threat Removal: Safely eliminate viruses, spyware, ransomware, and other threats.

• System Repair: Fix settings and files altered by malware.

• Security Updates: Install patches and configure your system for maximum protection.

• Protection Setup: Optional antivirus and firewall configuration for ongoing safety.

• Performance Optimisation: Clean up unnecessary files and improve system speed after removal.

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Pricing

• On-Site Call-Out & Diagnosis: £20 (50% waived if you proceed with the repair).

• Labour Cost: £90 for the first hour, then £20 per additional 15 minutes.

• Parts: Not applicable.

• Urgent Same-Day Service: +£20 surcharge (subject to availability).

Our Data Recovery & Backup Solutions service helps you recover important files from damaged, corrupted, or accidentally deleted storage devices — and ensures you never lose them again. Whether it’s personal documents, irreplaceable photos, or critical work files, our certified technicians use specialist tools to retrieve data safely and securely.

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Once your files are recovered, we can set up a reliable backup system to protect them in the future. Options include local storage, cloud-based backups, or a combination of both, tailored to your needs for maximum security and convenience.

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What’s Included

• Data Recovery: Retrieve files from hard drives, SSDs, USB drives, and external storage devices.

• Corruption Repair: Where possible, repair damaged files so they are usable again.

• Secure Handling: Maintain privacy and confidentiality throughout the process.

• Backup Setup: Configure automated local or cloud backups for ongoing data protection.

• Custom Solutions: Recommendations based on your storage needs and budget.

• Workshop Option: For complex recovery cases, we may perform the process in our secure workshop.

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Pricing

• On-Site Call-Out & Diagnosis: £20 (50% waived if you proceed with the repair).

• Labour Cost: £90 for the first hour, then £20 per additional 15 minutes.

• Parts: Not applicable unless replacement storage devices are purchased.

• Urgent Same-Day Service: +£20 surcharge (subject to availability).

Our Network & Wi-Fi Setup service ensures you have a fast, stable, and secure internet connection throughout your home. Whether you’re setting up a new broadband connection, fixing slow speeds, or expanding coverage to every room, our certified technicians can optimise your network for both performance and security.

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We handle everything from router installation and configuration to Wi-Fi extender setup, wired Ethernet connections, and network troubleshooting. We also integrate your smart devices, printers, and other connected equipment so everything works seamlessly together.

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What’s Included

• Router Installation & Setup: Configure your broadband router for maximum performance.

• Wi-Fi Coverage Optimisation: Install extenders or mesh systems to eliminate dead zones.

• Wired Network Setup: Run Ethernet connections for faster, more stable internet.

• Security Configuration: Set up strong passwords, encryption, and firewall settings.

• Device Integration: Connect smart home devices, printers, and other peripherals to your network.

• Troubleshooting: Diagnose and fix slow speeds, dropouts, or connection issues.

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Pricing

• On-Site Call-Out & Diagnosis: £20 (50% waived if you proceed with the repair).

• Labour Cost: £80 for the first hour, then £20 per additional 15 minutes.

• Parts: Priced separately if network hardware is purchased (routers, extenders, cables).

• Urgent Same-Day Service: +£20 surcharge (subject to availability).

Our Printer & Peripheral Setup service ensures your devices are installed, configured, and working perfectly with your computer or home network. Whether you’ve just purchased a new printer, scanner, webcam, or other accessory, or you’re having trouble getting an existing device to work, our certified technicians will get everything set up quickly and efficiently.

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We handle driver installation, network configuration, and device testing, so you can start using your equipment immediately. For wireless devices, we also ensure they are securely connected to your network and accessible from all the necessary devices in your home.

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What’s Included

• Printer Installation: Set up inkjet, laser, or multifunction printers.

• Peripheral Setup: Install and configure scanners, webcams, external drives, speakers, monitors, and more.

• Driver Installation: Ensure the correct software is installed for seamless operation.

• Network & Wireless Configuration: Connect devices securely to your Wi-Fi or home network.

• Multi-Device Sharing: Configure printers and other peripherals to be accessible from multiple devices.

• Testing & Verification: Ensure everything works as intended before completion.

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Pricing

• On-Site Call-Out & Diagnosis: £20 (50% waived if you proceed with the repair).

• Labour Cost: £70 for the first hour, then £20 per additional 15 minutes.

• Parts: Priced separately if any additional cables, adapters, or hardware are required.

• Urgent Same-Day Service: +£20 surcharge (subject to availability).

Our Remote IT Support service allows us to fix most computer issues quickly and conveniently without needing to visit your home. Using secure remote access tools, our certified technicians can resolve up to 70–80% of common IT problems — including software errors, system slowdowns, application installation, virus removal, and network configuration.

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This service is ideal for urgent fixes, small issues, or when you simply want the problem solved without waiting for an on-site visit. All remote sessions are carried out securely, with your permission, and you can watch the process in real time.

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What’s Included

• Secure Remote Connection: Access via encrypted and approved remote support software.

• Software Troubleshooting: Diagnose and fix operating system errors, crashes, and performance issues.

• Virus & Malware Removal: Scan and remove harmful software without a physical visit.

• Application Installation & Updates: Install new programs or update existing ones for security and performance.

• Network & Wi-Fi Configuration: Adjust settings to improve speed, stability, and security.

• Guided Support: Step-by-step assistance if you prefer to carry out tasks yourself.

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Pricing

• Remote Session Fee: £40 for the first 30 minutes, then £20 per additional 15 minutes.

• Parts: Not applicable unless additional hardware is required (in which case on-site service may be needed).

• Urgent Same-Day Service: No surcharge for remote support — subject to availability.

Our Custom PC Building service is designed for customers who want a computer built to match their exact needs, whether it’s for high-end gaming, creative design work, video editing, software development, or powerful everyday use.

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We work with you to determine your requirements, budget, and preferences, then source and assemble the perfect combination of components. All builds are completed by qualified technicians, thoroughly tested for stability, and optimised for performance.

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What’s Included

• Consultation: Assess your performance needs, budget, and preferred style (gaming, professional, compact, etc.).

• Component Selection: Recommend the best parts for your requirements — CPU, GPU, RAM, storage, cooling, case, and more.

• Sourcing Parts: Order components from trusted suppliers with full warranties.

• Assembly & Cable Management: Professionally build and organise internal components for optimal airflow and aesthetics.

• System Testing: Stress test for performance, stability, and temperature control.

• OS & Software Setup: Install and configure the operating system and essential drivers.

• Aftercare Advice: Guidance on maintenance, upgrades, and troubleshooting.

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Pricing

• On-Site Call-Out & Consultation: £20 (50% waived if you proceed with the build).

• Labour Cost: From £250 for full assembly, OS installation, and testing.

• Parts: Priced separately depending on chosen components.

• Urgent Builds: +£60 surcharge (subject to availability).