4.1 Making a booking

You can book via our website or by phone/email. We will confirm your Appointment by email/SMS.

4.2 No‑Fix‑No‑Fee (with £20 call‑out)

If we attend your premises and cannot fix the fault, you will not pay for our labour. You will pay the £20 call‑out charge, which covers technician scheduling, travel and allocated time.

No‑Fix‑No‑Fee does not apply where:

• you decline a recommended repair/part or software reinstall that would resolve the issue;

• the fault is intermittent and not present when we attend;

• the device is beyond economical repair (e.g., severe liquid/impact damage);

• you cannot provide required admin access, passwords or valid licences;

• the issue is due to unsupported/illegal software or to faulty/incompatible customer‑supplied parts;

• the problem is outside our remit (for example an ISP/network outage or third‑party service failure) or safety prevents work;

• the device is unavailable or you booked the wrong service.

4.3 Amendments & cancellations (our policy)

• 24+ hours’ notice: Free to cancel or reschedule.

• Less than 24 hours: £20 call‑out charge applies.

• No‑show (we attend and you are unavailable): we charge the full service price.

4.4 Legal cooling‑off (distance/off‑premises contracts – consumers only)

If you book as a consumer by phone or online, you usually have 14 days to cancel under the Consumer Contracts Regulations 2013. If you ask us to start within 14 days, you agree to pay proportionate costs for work performed up to cancellation and you understand that once the service is fully performed, the right to cancel is lost.
Urgent repairs/maintenance: where you specifically request an urgent repair/maintenance visit, the cooling‑off right does not apply to that urgent work (it may still apply to any additional services or goods supplied at the same time).